amanah FAQ

Opening an account on amanah takes three main steps. First, you provide your email, username, password, and mobile number on our registration form. Second, we send a verification link to your email — click it to confirm your address. Third, you upload identity documents (KTP, passport, or driver's license) and confirm your phone number to complete KYC verification. Once verified, you can deposit funds and access our live-dealer tables, sportsbook, slots, and esports markets. The entire process typically takes a few minutes, though KYC verification may take up to one business day depending on document quality and our review queue. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same process.

During registration, you provide your full name, email address, username, password, and mobile number. We use this information to create your account and send verification codes. During KYC verification, you upload a copy of your identity document (KTP, passport, or driver's license) and confirm your phone number via SMS or call. We encrypt all personal data and store it securely. Your information is used only for account management, payment processing, fraud prevention, and compliance with applicable law. We do not share your data with third parties except as required for payment processing or legal compliance. For full details, see our privacy policy

We at amanah provide several account-control tools to help you manage your account securely. You can update your email, password, and phone number from your account settings. Two-factor authentication (2FA) adds an extra layer of security — enable it to require a code from your phone each time you log in or make a withdrawal. You can also view your transaction history, manage your deposit and withdrawal methods, and check your account balance in real time. If you forget your password, use our password-recovery flow via email verification. For detailed guidance on 2FA setup and account recovery, visit our Two-Factor Authentication page

We at amanah accept deposits via multiple payment methods, each with its own range. QRIS, e-wallet, mobile banking, local payment, online payment, and e-wallet typically support deposits from a few thousand rupiah up to several million per transaction. Direct bank transfers via mobile banking, local payment, online payment, and e-wallet may have higher limits depending on your bank's settings. Deposits are processed instantly for e-wallets and mobile banking, and within one business day for bank transfers. There is no deposit fee on amanah. If you are unsure about the limits for your chosen method, contact our support team or check your payment provider's terms. account preferences may vary during peak periods or holidays like Idul Fitri and Idul Adha.

If a deposit or withdrawal does not complete, the funds typically remain in your payment method (e-wallet or bank account) and are not deducted from your amanah balance. Common reasons for incomplete transactions include network interruption, insufficient balance, or payment provider timeout. If your deposit does not appear in your account within one business day, check your payment method to confirm the transaction was not charged. If funds were deducted but did not reach amanah, contact our support team with your transaction ID and payment method details. We will investigate and process a refund if needed. For withdrawals, we process requests to your nominated payment method during business hours; if a withdrawal fails, we will retry or contact you for an alternative method.

RTP stands for Return to Player and is a percentage that describes how much of all money wagered on a slot game is returned to players over a long period. For example, a slot with returns an average of our welcome offer for every our welcome offer wagered across thousands of spins. RTP is a theoretical average and does not guarantee individual results — some players win more, others less, depending on luck and spin outcomes. On amanah, our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others) each display their RTP in the game information or help menu. Higher RTP does not mean a game is easier to win; it is simply a measure of long-term payout structure. Always play within your budget and understand that slot outcomes are random.

We at amanah reward active users through a loyalty tier programme. As you deposit and play on our platform — whether on live-dealer tables like blackjack and roulette, sportsbook markets such as Liga 1 and Piala AFF, or slot games — you earn loyalty points. These points accumulate and unlock higher tiers, each with benefits such as bonus offers, faster withdrawals, or exclusive access to high-limit tables. Your tier status is visible in your account dashboard. Points are earned on all wagers and do not expire as long as your account remains active. The exact benefits and point rates vary by tier; contact our support team for details on your current tier and how to advance. Loyalty rewards are subject to our terms and conditions.

Our support team at amanah is available in Indonesian and English. You can reach us via live chat (available during operating hours), email, or phone. Live chat is the fastest way to get help with account issues, payment questions, game rules, or technical problems. Email support is available 24/7 and typically receives a response within one business day. Phone support is available during business hours in both languages. If you contact us during a holiday like Imlek or Nyepi, response times may be longer. For urgent account security issues, use live chat or phone. For general questions, email is acceptable. All support staff are trained to handle KYC verification questions, withdrawal delays, and account recovery.