amanah Platform Privacy Notice

This page describes what we collect when you use amanah and how we keep that data protected. We at amanah collect personal information to verify your identity, process your deposits and withdrawals, and provide customer support. We do not sell your data to third parties, and we use industry-standard encryption to secure your account and payment details.

Our privacy practices comply with applicable data protection laws in the jurisdictions where amanah operates. When you create an account on amanah, you provide your name, email, phone number, and identity document (KTP, passport, or driver's license). We use this information to confirm your identity, prevent fraud, and enable withdrawals. Your balance, transaction history, and gameplay data are stored securely on our servers.

We also collect technical data — your IP address, device type, browser version, and session activity — to improve amanah's performance and detect suspicious account behaviour. This notice explains what we collect, how we use it, who has access to it, and your rights regarding your data.

What Data We Collect on amanah

Account and identity information

When you register on amanah, we collect your full name, email address, phone number, date of birth, and residential address. We also ask for a valid identity document — your KTP, passport, or driver's license — to verify your identity. This is a one-time requirement and is part of our Know Your Customer (KYC) process. We store a copy of your identity document securely and use it only to confirm your identity and prevent account fraud.

Payment and transaction data

We collect information about every deposit and withdrawal you make on amanah. This includes the payment method you used (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the date, and the transaction status. We do not store your full payment card details or bank account numbers on amanah — payment processing is handled by secure third-party gateways. We retain transaction records for accounting, fraud prevention, and regulatory compliance.

Gameplay and account activity

We record your gameplay activity on amanah — which games you play, your bets, your wins and losses, and your session duration. We use this data to calculate your account balance, settle disputes, and detect unusual patterns that might indicate account compromise or fraud. Your gameplay data is linked to your account and is visible only to you and our support team when you contact us.

Technical and device data

When you access amanah, we collect your IP address, device type (mobile, tablet, desktop), operating system, browser version, and approximate location (based on IP). We also log the time you log in, how long you stay active, and which features you use. This technical data helps us optimize amanah's performance, diagnose technical issues, and detect suspicious login attempts from unfamiliar locations or devices.

Personal data: Name, email, phone, date of birth, address, identity document — collected during account registration.
Financial data: Deposit and withdrawal records, payment method, transaction amounts and dates — retained for compliance and dispute resolution.
Gameplay data: Game history, bets, results, session duration — used to calculate balances and detect fraud.
Technical data: IP address, device type, browser, location, login times — collected to improve performance and security.

How We Use and Protect Your Data on amanah

Data use and processing

We use your data on amanah for several purposes. First, we verify your identity and prevent fraud — your KYC documents and transaction history help us confirm you are who you claim to be and detect unauthorized account access. Second, we process your deposits and withdrawals — we share your payment details with our payment processors (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank partners) only to complete your transactions. Third, we provide customer support — when you contact our team, we access your account data to help resolve your issue. Fourth, we improve amanah — we analyze gameplay patterns and technical data to optimize our platform, fix bugs, and enhance user experience.

Data storage and security

We store your data on secure servers located in multiple jurisdictions. Our servers may sit outside your country of residence, but we apply the same security standards everywhere. We use encryption (TLS/SSL) to protect data in transit and at rest. Your password is hashed and salted, so even our staff cannot see it. We restrict access to your data — only authorized amanah employees and our support team can view your account information, and only when necessary to serve you.

Third-party processors

We share your data with third parties only when necessary. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment details to process deposits and withdrawals. Our hosting provider stores our servers and databases. Our analytics provider helps us understand how amanah is used. We do not sell your data to advertisers or marketing companies. All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.

Note: We may disclose your data if required by law — for example, if a court orders us to provide information or if we detect illegal activity. We will notify you of such requests unless legally prohibited from doing so.

Your rights regarding your data

You have the right to access your data on amanah. You can view your account information, transaction history, and gameplay records by logging into your account. You can request a copy of all data we hold about you by contacting our support team. You have the right to correct inaccurate data — if your name or address is wrong, contact us and we will update it. You have the right to request deletion of your account and associated data, subject to legal retention requirements. We may retain some data (transaction records, KYC documents) for a period after account closure to comply with anti-money-laundering regulations.

Cookies and tracking

We use cookies on amanah to remember your login session, store your preferences, and track your activity for security and analytics purposes. Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may affect amanah's functionality. We also use web beacons and similar tracking technologies to measure how users interact with amanah. This data helps us improve the platform and detect fraud.

Data retention

We retain your personal data for as long as your account is active. After you close your account, we retain transaction records, KYC documents, and gameplay history for a minimum of five years to comply with anti-money-laundering and tax regulations. Technical data (IP logs, session records) is typically deleted after 90 days. If you request account deletion, we will remove your personal data from active systems but may retain anonymized or aggregated data for analytics.

Contact and complaints

If you have questions about our privacy practices on amanah, contact our support team via live chat, email, or phone. We respond in Indonesian and English. If you believe we have mishandled your data or violated your privacy rights, you can file a complaint with our support team or with your local data protection authority. We take privacy concerns seriously and will investigate any complaint promptly.

We collect personal, financial, gameplay, and technical data to operate amanah securely.
We use encryption and access controls to protect your data from unauthorized access.
We share data with payment processors and service providers only as necessary.
You have the right to access, correct, and request deletion of your data.
We retain transaction records for regulatory compliance; other data is deleted after a set period.
Contact our support team if you have privacy questions or concerns.

Our commitment on amanah is to handle your data responsibly and transparently. We invest in security infrastructure, train our staff on data protection, and regularly audit our practices to ensure compliance. Whether you access amanah from Jakarta, Bandung, Medan, Semarang, or elsewhere, your data is protected by the same standards. If you have feedback about our privacy practices or suggestions for improvement, we welcome your input. Contact our team anytime.