amanah Platform Account Terms

When you create an account on amanah, you agree to our terms governing account opening, deposits, withdrawals, bonuses, and dispute resolution. We've written these terms to be clear and fair — they protect both you and amanah while we operate our live-dealer tables, sportsbook, and slot games.

This page sets out our core policies. We cover what we require to open an account on amanah, how deposits and withdrawals work, bonus eligibility, our dispute process, and jurisdiction restrictions. If you have questions about any term, our support team is available via live chat, email, and phone in Indonesian and English.

Our services on amanah are available only where local law permits. You are responsible for verifying that access and use comply with your own jurisdiction's applicable law. We do not offer our services in jurisdictions where online wagering is prohibited.

Account Opening and Eligibility on amanah

Who can open an amanah account

To open an account on amanah, you must be at least 18 years old. You must provide a valid email address, phone number, and full legal name. During your first withdrawal, we ask for a government-issued ID (KTP, passport, or driver's license) to verify your identity. This process, known as Know Your Customer (KYC) verification, is required by law and protects your account from unauthorized access.

We do not permit duplicate accounts. If you already have an amanah account, you cannot open another one under a different name or email address. If you need to update your account details, contact our support team. We also do not allow accounts opened by minors or individuals acting on behalf of someone else. Every account on amanah must be in the name of the person who controls it and who is responsible for all activity on that account.

Age requirement

You must be 18 or older to open an account on amanah or use our services.

Identity verification

We require a valid ID document (KTP, passport, driver's license) before your first withdrawal on amanah.

One account per person

You may not open multiple accounts on amanah. Duplicate accounts will be closed and funds forfeited.

Account ownership

Your amanah account is personal to you. You are solely responsible for all activity, deposits, and withdrawals.

Deposits and payment methods on amanah

We accept deposits on amanah via multiple payment methods: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly, and your balance updates immediately. We do not charge a deposit fee — the amount you transfer is the amount credited to your amanah account.

You must be the account holder on any payment method you use. We cannot accept deposits from third parties. If we detect a deposit from a different account holder, we will contact you, and the deposit may be returned to the source or held pending verification.

Withdrawals and settlement on amanah

You can withdraw your balance from amanah at any time using the same payment method you used to deposit (or an alternative method you've verified). Withdrawal requests are processed during business hours. Standard processing time is one business day, though some banks may take longer during peak periods or holidays (Idul Fitri, Idul Adha, Imlek, Nyepi).

Before your first withdrawal from amanah, you must complete identity verification. We ask for your name, email, phone number, and a valid government-issued ID. This protects your account and complies with anti-money-laundering regulations. After verification, subsequent withdrawals process faster.

amanah Bonus and Promotional Terms

How bonuses work on amanah

We occasionally offer bonuses to new and returning customers on amanah. Any bonus offer carries specific terms — typically a playthrough requirement (the amount you must wager before withdrawing bonus funds). We display these terms clearly at the time of the offer. You must accept the bonus terms before claiming it on amanah.

Bonuses are not guaranteed. We may modify, suspend, or cancel promotions without notice. Bonus funds are separate from your real-money balance and are subject to the terms we display. If you have questions about a specific bonus on amanah, contact our support team.

Responsible conduct and account restrictions on amanah

We ask that you use amanah responsibly. If you feel you need to take a break from your account, you can contact our support team to request a temporary suspension or permanent closure. We do not force restrictions on accounts, but we encourage you to monitor your own activity and spending.

We may restrict, suspend, or close your amanah account if we detect:

• Fraudulent activity or use of false identity information.
• Money laundering, sanctions violations, or criminal activity.
• Abuse of bonuses or promotional offers (e.g., opening multiple accounts to claim bonuses repeatedly).
• Collusion with other players or employees to manipulate games.
• Use of automated tools, bots, or cheating software on amanah.
• Harassment of dealers or other players in live-dealer chat.

If we close your account, we will explain our reason. Any balance remaining in your account will be refunded via your original payment method.

Disputes and complaint resolution on amanah

If you believe there's an error in your account balance, a transaction, or game outcome on amanah, contact our support team. We investigate disputes during business hours and aim to respond within 24 hours. For disputes involving live-dealer games, we review recorded footage of the table to verify results. For slot games, we check our server logs to confirm outcomes.

Our decision on a dispute is final unless we discover a clear technical error. If you're dissatisfied with our resolution, you may contact the relevant gaming authority in your jurisdiction (if applicable).

Jurisdiction and governing law for amanah

Our services on amanah are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Your use of amanah constitutes acceptance of these terms and our privacy policy.

You acknowledge that amanah operates from outside Indonesia and that you access our platform at your own discretion. You are responsible for ensuring that your use of amanah complies with your local jurisdiction's laws. If you have legal concerns about your use of amanah, consult a local attorney.

If you have further questions about our terms, our policies on deposits and withdrawals, or anything else about amanah, reach out to our support team. We're here to help and to ensure your experience on amanah is transparent and straightforward.